At Carmine Electronics, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a flexible return and refund policy as outlined below:
1. Return Policy
You may return any product purchased from us within 30 days from the date of delivery. To qualify for a return, the item must be in its original condition, unused, and in the original packaging. Certain items such as electronics with broken seals or customized products may not be eligible for return.
2. Refund Policy
Refunds are processed once we receive and inspect the returned product. The refund will be issued to your original payment method within 7-14 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or incorrect.
3. Warranty
Carmine Electronics provides a 1-year warranty on most products. If your product is found to be defective within the warranty period, we will repair or replace it free of charge. The warranty does not cover damages resulting from misuse or accidents.
4. Exchange Policy
If you wish to exchange an item for a different size, color, or model, please contact us at [email protected] to initiate the exchange. The product must be returned in unused condition.